Shipping and Delivery

All orders (except backorders) dispatch our warehouse within 2 – 5 business days, excluding Public Holidays. Orders usually leave our warehouse on Tuesdays and Thursdays. Please be aware that this time may be longer during big promotions and events and that we are closed on Fridays.

How do I track my order?

Once orders are dispatched by Australia Post, you will receive an automatically generated email that your order has been completed, which will include a link to track your parcel. If you live within Australia, you will then also receive a notification to advise when your parcel is onboard with the driver for delivery, had an attempted delivery, and been delivered.

Please use the tracking number/ email provided by Australia Post to check the status of your parcel. We are not able to follow parcels up on your behalf once they leave our warehouse and have no control over how long Australia Post takes to deliver items.

How long will it take to receive my order?

All orders are shipped via Australia Post.

We recommend allowing 3-7 business days for your parcel to arrive if located within Australia, and 7-10 working days or up to 25 working days (2 – 5 weeks) depending on where you are located Internationally.

Please note that we have no control over how long Australia Post take to deliver items, once they have left our warehouse.

What do I do if I’ve incorrectly put in my shipping address?

It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at [email protected] so we can change the mailing address prior to it being dispatched from our warehouse. If the parcel has already left our warehouse, we cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost. If we receive the returned parcel back, the additional shipping cost will then need to be paid by the customer in order for us to resend your parcel.

My parcel is being returned to sender?

If an order is returned to Pauline’s Quilters World by fault of Pauline’s Quilters World, we will cover postage and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended, will require a postage payment to be made by the customer so the parcel can be re-sent.

How much is postage?

We offer flat rate postage based on your location either within Australia or Overseas. The relevant flat rate postage amount will be applied and shown during checkout. Please refer to the table at the bottom of this section for guidance on our flat rate postage amounts.

Can I combine multiple orders?

If you place an order and go through the check-out process, then decide to order more products, we can only refund all or part of the freight costs of the second-order if it has occurred within 24 hours of the first order and your order has not already shipped.
Unfortunately, after this 24 hour grace period, once your order has been confirmed, your order is then successful in our system, and cannot be shipped or combined with any other orders. We are also unable to adjust or add items to an order once it has been successfully processed after this 24-hour window or if you have already received an email stating that your order has been completed.

Locations We Can’t Ship To Because Of Current Postal Shipping Restrictions

Afghanistan, Belarus, Bolivia, Botswana, Canada, Central African Republic, Chad, Comoros, Congo (Democratic Republic), Djibouti, Grenada, Guinea-Bissau, Haiti, Kosovo, Libya, Madagascar, Moldova, Mongolia, New Caledonia, North Korea, Palestinian Territories, Paraguay, Reunion, Russia, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Suriname, Syria, Tunisia, Venezuela Bolivarian Republic of, Wallis and Futuna Islands, Yemen.

Thank you for your understanding.