Shipping and Delivery
*Free Shipping Over $100 Promo*
Shipping to Australia and Worldwide will be free when you spend over $100 in a single order.
Exclusions apply for bulky items.
- Hobbs Batting
- 7 Ruler Set
- Handy Ruler Set
- 24×6″/15.5″²/12.5″² rulers
Orders including these products will be charged at the regular shipping prices (as below).
When will my order dispatch?
All orders (except backorders) dispatch our warehouse within 2 – 5 business days, excluding Public Holidays. Please be aware that this time may be longer during big promotions and events.
How do I track my order?
Once orders are dispatched by Australia Post, you will receive an automatically generated email from Australia Post to advise that your parcel has been sent. If you live within Australia, you will then also receive a notification to advise when your parcel is onboard with the driver for delivery, had an attempted delivery, and been delivered.
Please use the tracking number/ email provided by Australia Post to check the status of your parcel. We are not able to follow parcels up on your behalf once they leave our warehouse and have no control over how long Australia Post takes to deliver items.
How long will it take to receive my order?
All orders are shipped via Australia Post.
We recommend allowing up to 10 business days for your parcel to arrive if located within Australia (possibly longer if you are in Western Australia or South Australia), and up to 20 – 30 working days (4 – 6 weeks) if you are located Internationally.
Please note that we have no control over how long Australia Post take to deliver items, once they have left our warehouse.
What do I do if I’ve incorrectly put in my shipping address?
It is the customer’s responsibility to provide the correct shipping address. If this is incorrect, please contact us immediately at [email protected] so we can change the mailing address prior to it being dispatched from our warehouse. If the parcel has already left our warehouse, we cannot offer reimbursement for postage should the parcel become delayed, returned to sender or lost. If we receive the returned parcel back, the additional shipping cost will then need to be paid by the customer in order for us to resend your parcel.
My parcel is being returned to sender?
If an order is returned to Pauline’s Quilters World by fault of Pauline’s Quilters World, we will cover postage and re-send the parcel out in the first instance. Unsuccessful deliveries that occur due to incorrect address, failure to collect parcel from LPO or the shipping address left unattended, will require a postage payment to be made by the customer so the parcel can be re-sent.
How much is postage?
We offer flat rate postage based on your location either within Australia or Overseas. The relevant flat rate postage amount will be applied and shown during checkout. Please refer to the table at the bottom of this section for guidance on our flat rate postage amounts.
Can I combine multiple orders?
If you place an order and go through the check-out process, then decide to order more products, we can only refund all or part of the freight costs of the second-order if it has occurred within 24 hours of the first order and your order has not already shipped.
Unfortunately, after this 24 hour grace period, once your order has been confirmed, your order is then successful in our system, and cannot be shipped or combined with any other orders. We are also unable to adjust or add items to an order once it has been successfully processed after this 24-hour window or if you have already received an email stating that your order has been completed.
|Australian Shipping||Business Days||Flat Rate Fee|
|All Parcels||2 – 12 days||$13.95|
Please note: Free shipping is no longer available due to Australia Post increasing shipping amounts.
|International Shipping||Business Days||Flat Rate Fee|
|All Parcels||5 – 30 days||$21.95|
Please note: 3 in 1 Shipping Boards are not currently available to be shipped internationally due to the heavy weight and large size.
Customs and taxes: All prices are charged and displayed in Australian Dollars (AUD) and do not include import or customs taxes. It is the customers responsibility to cover the additional costs associated with overseas purchases.
Locations We Can’t Ship To Because Of Current Postal Shipping Restrictions
Afghanistan, American Samoa, Anguilla, Ascension Island, Bahamas, Barbados, Belarus, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Cayman Islands, Central African Republic, Chad, Comoros, Congo (Democratic Republic), Cote d’Ivoire, Cuba, Curacao, Djibouti, Ecuador, El Salvador, Falkland Islands (Malvinas), Gambia, Grenada, Guinea-Bissau, Guyana, Honduras, Jamaica, Kosovo, Kiribati, Lao People’s Democratic Republic, Libya, Macao, Macedonia, Madagascar, Malawi, Maldives, Mariana Islands, Marshall Islands, Moldova, Mongolia, Morocco, Namibia, Nepal, Nicaragua, Niue, North Korea, Palau, Palestinian Territories, Panama, Paraguay, Pitcairn, Pitcairn Islands, Reunion, Russia, Rwanda, Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, St Vincent and The Grenadine, Sudan, Suriname, Swaziland, Syria, Tokelau Islands, Trinidad and Tobago, Tristan Da Cunha, Tunisia, Tuvalu, Uruguay, Venezuela Bolivarian Republic of, Virgin Islands, Wallis and Futuna Islands, Yemen.
Thank you for your understanding.